Refund policy

Refund Policy

Because coffee is a perishable food product, we're not able to accept returns or offer refunds on bags that arrive as ordered. Every bag is roasted in small batches and shipped fresh — once it leaves our hands, we can't restock it.

That said, if something goes wrong on our end, we'll fix it. Fast.

Damaged Orders

If your order arrives damaged — torn bag, crushed box, compromised seal — contact us within 7 days of delivery with a photo of the damage and your order number. We'll send a replacement or issue a full refund, your choice. No need to ship anything back.

Wrong or Missing Items

If you received the wrong product (for example, ground instead of whole bean) or an item is missing from your order, contact us within 7 days of delivery and we'll ship the correct item right away at no cost to you.

Lost Packages

If tracking shows your package is lost in transit, or it's marked delivered but hasn't turned up after 48 hours, reach out within 7 days and we'll work with the carrier and make sure you're taken care of.

What We Can't Refund

To keep things fair and our coffee affordable, we can't offer refunds for: change of mind after the order ships, taste preference, orders delayed by the carrier after leaving our facility, or packages sent to an incorrect address provided at checkout.

Cancellations

Need to cancel or change an order? Contact us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.

How to Reach Us

Email clementescafe@gmail.com with your order number. We respond within 1–2 business days.